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Our Approach to Learning

Learning is highly valued in Willis, whether it comes from individual experience, formal training and education or, knowledge-sharing. We are prized by our clients for our thought leadership in an increasingly complex world, where the information needed to make decisions about risks not only increases exponentially, but changes constantly in the light of unfolding events. That is why we have created the Willis Academy.

The Willis Academy is much, much more than a "corporate university". It is run by the business, for the business, drawing on all the resources we need - within and outside Willis - to ensure that our Associates are best-in-class trusted advisors and service providers to our clients. The knowledge, skills and abilities it provides flow from three key streams of learning:

Client Relationship. Our core insurance broking and risk management businesses call for people who are highly proficient in identifying and meeting the needs of clients, as Client AdvocatesTM. We therefore undertake training in a number of skills and best practices. Each program is aimed at an identifiable stage or aspect of our unique Sales Process (such as the ability to identify needs through dialogue) or Client Advocate™ model. These programs are unique to Willis, and delivered exclusively by Willis training professionals throughout the world.

Leadership and Management. In Willis, our assets are our people. Like all valuable assets, they need and deserve to be led and managed effectively so that they can deliver maximum value to all our stakeholders. This requires highly competent leaders and managers who know how to lead by example and motivate their people to exceptional performance. We provide learning and development programs at varying levels of seniority and responsibility. Although the content and format of these programs are tailored to the level of the participants, they are all grounded in our over-arching Willis Leadership Model, which defines the capabilities and expectations of all leaders and managers throughout Willis in terms of how they manage change and performance, act impactfully, understand what Willis stands for and how it operates, develop their people and make effective decisions.

Technical. We at Willis are proud of our professionalism and our reputation. We require our Associates to qualify in appropriate professional designations - insurance, risk management, and other disciplines. We support their learning, pay for their tuition and examination costs, and for the continuous education they need to maintain their designations.

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