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Claims Service

At Willis Towers Watson we consider the efficient control and management of claims to be one of the most important keys to success.

Willis Towers Watson achieves this by involving our dedicated construction claims team right from the start of our appointment, whether for consultancy or insurance broking services.

Our claims management experts are an integral part of our client servicing team, playing an active role in drafting and interpreting policy wordings, setting up claims procedures according to individual client requirements, and negotiating with insurers.

A coordinated approach ensures that when a claim event does occur all parties are in a state of readiness, knowing who to contact and what steps to take. Early involvement of the claims team facilitates efficient loss notification and adjustment, leading to prompt and fair settlement of claims. This in turn helps to minimise any delays in project completion and the adverse financial consequences these may bring.

Willis Towers Watson is also able to provide a specialist claims consultancy service. This can be made available in circumstances where a particular claim merits extremely close liaison with the parties involved over a period of time. We can provide a senior member of the team to work exclusively on the claim for extended periods, and work may include:

  • co-ordination of the quantity surveyor and engineering team required to submit the rationale and quantum behind the claim
  • selection of an appropriate legal team
  • attendance at conferences with legal professionals
  • extensive negotiations with insurers and insureds.

This exceptional consultancy service and more general claims services can be provided in conjunction with or separately from the arrangement of the insurance program and fee estimates are available on request.

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