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Claims & Customer Service

The Willis Relocation Risk Group prides itself in delivering high-quality and flexible claims-adjusting and settlement services worldwide. Having settled more than 50,000 claims in 193 countries provides our clients with a wealth of knowledge and in-depth and advanced claims settling experience. Some additional benefits our clients enjoy and have access to include:

  • In-house claims settling capabilities and authority.
  • Multi-lingual capabilities (English, French, Spanish, German and Portuguese) to assist with claims process.
  • Assisting claimants with claim forms, repair estimates and salvage process.
  • Assigning surveyors or repair companies when necessary and required by claimants and/or customers.
  • Negotiating claims settlements directly with underwriters
  • A network of adjusters and surveyors worldwide
  • Issuing of checks or wire transfers in different currencies and to any part of the world.

Additionally, we provide our clients with claims/shipments report during renewal, quarterly, monthly or by request as needed. We can also provide and assist in preparing all necessary documents to guide you and your clients to better covering shipments. When it comes to special shipments, we can assist and guide you through the process of preparing coverage. If you need to change your policy or review a claims escalation, we can assist and approve in that process.

Allow us the opportunity to show you what makes us stand out from other HHG insurers. Willis Relocations Risk Group…"Managing Risk….Protecting Opportunity."

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