Willis

Our Claim Services Practice utilizes a seamless approach to claim management with one goal: reducing cost of risk. Our claim professionals are experts at handling large, complex and catastrophic claims.

Willis Claim Management Consultants provide claim services and advocacy to a full spectrum of clients, from small businesses to Fortune 1000 companies. No matter what an organization's claim needs and exposures – Workers' Compensation, General Liability, Auto Liability, Property, Environmental, Executive Risk, Aviation, Marine – our provide a spectrum of client services our clients unique circumstances and priorities. And no matter where they are located, Clients can expect seamless service through our global network of Claim Consultants

We provide a comprehensive line of services, acting as an advocate in expediting and managing the entire claim management process. We understand the process and can plan an effective strategy to maximize your recovery. Our services include:

1. Specialized claims reporting and monitoring via Willis North America's Claim Advocacy Group and our nationwide staff of claims experts. With these specialized services we are able to offer:

• Availability 24/7 for emergency and disaster response
• Interventions and resolution of issue with adjusters and carriers
• Protection of your interest in all claims matters

2. Assistance in the negotiation with insurers’ representatives

3. Claim strategy reviews

4. Accelerated claim closures following review of all pending claim files

5. High Dollar Resolution using dedicated resources focused on getting best outcomes on large excess complex claims including Bermuda and London carriers.

6. Ongoing consultation and advocacy work on legacy files

7. Providing comparative metrics for claim payment performance by all major insurers (Willis Quality Index^®)

8. Coverage analysis and consultancy

9. Provider performance develop processes, monitor and audit performance of carriers, TPA's and other claim related services (TPA = Third Party Administrators)

10. Disaster recovery and crisis management to assist in emergency responsiveness – can include setting up command centers, vendor contacts, and public relations efforts

11. Litigation management to assist in the selection of outside counsel, development of procedural guidelines, case monitoring and internal claim staff interface

To find out more, contact:

Joe Picone, National Director, Regional Operations, +1 804 967 2066
Manny Homem, East Region (NY, NJ, CT, MA, ME), +1 203 523 0524
Mike Kenitz, Great Atlantic Region (PA, OH, MI, MD, VA, DC, DE, Canada), +1 412 645 8519
Marc Schneider, Midwest Region (IL, WI, MN,), +1 312 621 4872
Bill McDaniel, Southeast Region (GA, TN, AL, MS, NC, SC, FL), +1 404 224 5051
Jim Hensley, South Central Region (TX, KS, LA, CO, OK), +1 303 765 1593
Patrick Boden, West Region (CA, OR, AZ, WA, NV ), +1 213 607 6373
Ken Ross, Executive Risks, +1 212 915 8083
Rob Lane, Environmental, +1 441 278 0044
Jackie Bezaire, Healthcare, +1 213 607 6343
David Passman, Property Claims, +1 212 915 8330
Jeff Seibert, Casualty/Critical Incident Claims, +1 757 628 2304
Frank Armstrong, Construction Claims, +1 813 490 6813