Willis and Towers Watson have merged. Visit willistowerswatson.com

Professional Claim Advocacy, Consultation and Strategies to Reduce and Mitigate Your Claim Costs

Our Claim Services Practice utilizes a seamless approach to claim management with one goal: reducing cost of risk. Our claim professionals are experts at handling large, complex and catastrophic claims.

Willis claim management consultants provide claim services and advocacy to a full spectrum of clients, from small businesses to Fortune 1000 companies. We understand each organization has specific claim needs and exposures – Workers' Compensation, General Liability, Auto Liability, Property, Environmental, Executive Risk, Aviation, Marine – and we offer a broad spectrum of services to address them. No matter where they are located, clients of every size can expect seamless service through our global network of claim consultants.

We provide a comprehensive line of services, acting as an advocate in expediting and managing the entire claim management process. We understand the process and can plan an effective strategy to maximize your recovery. Our services include:

  1. Specialized claims reporting and monitoring via Willis North America's Claim Advocacy Group and our nationwide staff of claims experts. With these specialized services we are able to offer:

    • Availability 24/7 for emergency and disaster response
    • Interventions and resolution of issue with adjusters and carriers
    • Protection of your interest in all claims matters
  2. Assistance in the negotiation with insurers’ representatives

  3. Claim strategy reviews

  4. Accelerated claim closures following review of all pending claim files

  5. High Dollar Resolution using dedicated resources focused on getting best outcomes on large excess complex claims including Bermuda and London carriers.

  6. Ongoing consultation and advocacy work on legacy files

  7. Providing comparative metrics for claim payment performance by all major insurers (Willis Quality Index®)

  8. Coverage analysis and consultancy

  9. Provider performance develop processes, monitor and audit performance of carriers, TPA's and other claim related services (TPA = Third Party Administrators)

  10. Disaster recovery and crisis management to assist in emergency responsiveness – can include setting up command centers, vendor contacts, and public relations efforts

  11. Litigation management to assist in the selection of outside counsel, development of procedural guidelines, case monitoring and internal claim staff interface

To find out more, contact:

Janine Collins, New Business and Development Manager, 804-527-2303

Related Service:

Cyber Risk Solutions


  • Copyright © 2019 Willis Towers Watson